{"xsrfToken":"e90114e6ea3c02bd582e7dd4d9d64c7327a00bfa_lout","branding":{"id":"91","key":"cs","name":"NOVOCARE","portalBaseUrl":"/servicedesk/customer/portal/91","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/91/56","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#003045","headerLinkHoverBGColor":"#003045","headerBadgeColor":"#003045"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/a7c579ef-238f-4437-99c2-9126a443cf94/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyMDM3NmQzMi1iYjEzLTRiMDAtYjJjNi0yNTgyZDFiNzQ3NjEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmE3YzU3OWVmLTIzOGYtNDQzNy05OWMyLTkxMjZhNDQzY2Y5NCI6WyJyZWFkIl19LCJleHAiOjE3MDIyMTM1NDAsIm5iZiI6MTcwMjIxMjk0MH0.QfakmAYmiIuTTDrlPxh-Wnm7iesJbEl5JiJRmoyas70&client=20376d32-bb13-4b00-b2c6-2582d1b74761&mode=fit","logoId":"a7c579ef-238f-4437-99c2-9126a443cf94","isLogoAvailable":true,"helpCenterTitle":"Willkommen im Kundenportal der novoSYS Informatik GmbH","sharedPortalName":"novoSYS IT Helpdesk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"Willkommen bei der novoSYS Informatik GmbH","sharedPortalName":"Hilfe","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Willkommen im Kundenportal der novoSYS Informatik GmbH","sharedPortalName":"novoSYS IT Helpdesk","localeDisplayName":"English (United States)"},"en":{"localeDisplayName":"English"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"de-DE","userLanguageTag":"en-US","portalThemeColor":"#004e6b","helpCenterTitleColor":"#004e6b","bannerMediaApiUrl":"https://api.media.atlassian.com/file/81d879af-6509-4359-8fe9-21613ac26a21/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyMDM3NmQzMi1iYjEzLTRiMDAtYjJjNi0yNTgyZDFiNzQ3NjEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjgxZDg3OWFmLTY1MDktNDM1OS04ZmU5LTIxNjEzYWMyNmEyMSI6WyJyZWFkIl19LCJleHAiOjE3MDIyMTM1NDAsIm5iZiI6MTcwMjIxMjk0MH0.3ItUiHYnEF2vOnvx_LECHehbITOw90v4j4VPP6d0eic&client=20376d32-bb13-4b00-b2c6-2582d1b74761&height=300&mode=fit","bannerMediaApiFileId":"81d879af-6509-4359-8fe9-21613ac26a21","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"91","key":"cs","projectId":10465,"serviceDeskId":91,"name":"NOVOCARE","description":"","portalBaseUrl":"/servicedesk/customer/portal/91","onlyPortal":true,"reqTypes":[{"id":"767","name":"Kontakt","descriptionHtml":"","callToAction":"Kontakt","introHtml":"<p>Fragen Sie uns!</p>","icon":11457,"iconUrl":"https://novosys-jira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11457","groups":[217],"key":""},{"id":"725","name":"Benutzermutation","descriptionHtml":"","callToAction":"Benutzermutation","introHtml":"<p>Benutzer erstellen, anpassen oder löschen</p>","icon":11439,"iconUrl":"https://novosys-jira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11439","groups":[205],"key":""},{"id":"723","name":"IT Problem melden oder Unterstützung anfordern","descriptionHtml":"","callToAction":"IT Problem melden oder Unterstützung anfordern","introHtml":"<p>Sie benötigen technischen Support oder möchten ein Problem melden?</p>","icon":11437,"iconUrl":"https://novosys-jira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11437","groups":[204],"key":""},{"id":"726","name":"Lizenzmutation","descriptionHtml":"","callToAction":"Lizenzmutation","introHtml":"<p>Lizenzen bestellen, anpassen oder kündigen</p>","icon":11440,"iconUrl":"https://novosys-jira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11440","groups":[205],"key":""},{"id":"770","name":"Neukunde","descriptionHtml":"","callToAction":"Neukunde","introHtml":"<p>Ich möchte Neukunde werden oder eine Adressänderung melden</p>","icon":11455,"iconUrl":"https://novosys-jira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11455","groups":[217],"key":""},{"id":"736","name":"Service-Anfrage","descriptionHtml":"","callToAction":"Service-Anfrage","introHtml":"<p>neue Service-Anfrage / Mutationen</p>","icon":11436,"iconUrl":"https://novosys-jira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11436","groups":[205],"key":""},{"id":"765","name":"Windows Autopilot Deployment","descriptionHtml":"","callToAction":"Windows Autopilot Deployment","introHtml":"<p>Windows Client über Autopilot bereitstellen</p>","icon":11452,"iconUrl":"https://novosys-jira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11452","groups":[205],"key":""},{"id":"709","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":11345,"iconUrl":"https://novosys-jira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11345","groups":[],"key":""},{"id":"728","name":"Change - Maintenance Task","descriptionHtml":"","callToAction":"Change - Maintenance Task","introHtml":"","icon":11438,"iconUrl":"https://novosys-jira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11438","groups":[],"key":""},{"id":"771","name":"Change - Microsoft 365 Basic Onbaording","descriptionHtml":"","callToAction":"Change - Microsoft 365 Basic Onbaording","introHtml":"","icon":11458,"iconUrl":"https://novosys-jira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11458","groups":[],"key":""},{"id":"729","name":"Change - System oder Service","descriptionHtml":"","callToAction":"Change - System oder Service","introHtml":"","icon":11237,"iconUrl":"https://novosys-jira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11237","groups":[],"key":""},{"id":"772","name":"Hardwarebestellung","descriptionHtml":"","callToAction":"Hardwarebestellung","introHtml":"","icon":11256,"iconUrl":"https://novosys-jira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11256","groups":[],"key":""},{"id":"769","name":"Monitoring - Vorfall","descriptionHtml":"","callToAction":"Monitoring - Vorfall","introHtml":"","icon":11456,"iconUrl":"https://novosys-jira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11456","groups":[],"key":""},{"id":"764","name":"PROBLEM","descriptionHtml":"","callToAction":"PROBLEM","introHtml":"","icon":11451,"iconUrl":"https://novosys-jira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11451","groups":[],"key":""},{"id":"768","name":"ServiceBoard","descriptionHtml":"","callToAction":"ServiceBoard","introHtml":"<p>Empfehlungen und Weiterentwicklung</p>","icon":11455,"iconUrl":"https://novosys-jira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11455","groups":[],"key":""},{"id":"738","name":"SOM | Onboarding","descriptionHtml":"","callToAction":"SOM | Onboarding","introHtml":"","icon":11256,"iconUrl":"https://novosys-jira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11256","groups":[],"key":""}],"reqGroups":[{"id":204,"name":"Probleme und Störungen"},{"id":205,"name":"Service Anfragen"},{"id":217,"name":"Verkauf Anfragen"}],"orderMapping":{"204":[723],"205":[726,725,765,736],"217":[770,767]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"7166ed3b-74e2-3438-989f-74a17a7193c3","appLinkName":"System Confluence","appLinkUrl":"https://novosys-jira.atlassian.net/wiki","spaceKey":"CS","spaceName":"Ticketsystem - novoSYS","spaceUrl":"https://novosys-jira.atlassian.net/wiki/spaces/CS","isServer":false},"labels":[],"projectKey":"NC","serviceDeskId":91,"kbLinkDomainURLs":["https://novosys-jira.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":91,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"NC","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"German (Germany)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyMDM3NmQzMi1iYjEzLTRiMDAtYjJjNi0yNTgyZDFiNzQ3NjEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwNDY1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MDIyMTQxNDAsIm5iZiI6MTcwMjIxMjk0MH0.omjkUh6vqYZvqHPcFv-YfT5NLumPppR9kEXDsj0J_9s","targetCollection":"upload-project-10465","endpointUrl":"https://api.media.atlassian.com","clientId":"20376d32-bb13-4b00-b2c6-2582d1b74761","tokenDurationInMins":20}},"reqCreate":{"id":767,"projectId":10465,"form":{"name":"Kontakt","descriptionHtml":"","callToAction":"Kontakt","intro":"<p>Fragen Sie uns!</p>","instructions":"","icon":11457,"iconUrl":"https://novosys-jira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11457","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Ihr Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_10536","fieldConfigId":"10796","label":"Ihr Vor und Nachname:","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_10535","fieldConfigId":"10795","label":"Firmenname:","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_10537","fieldConfigId":"10797","label":"Telefon-Nummer:","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_10539","fieldConfigId":"10799","label":"Strasse / Nummer:","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_10538","fieldConfigId":"10798","label":"PLZ:","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_10540","fieldConfigId":"10800","label":"Ort:","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_10541","fieldConfigId":"10801","label":"Anzahl Mitarbeiter/Arbeitsplätze:","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"checkbox","fieldId":"customfield_10543","fieldConfigId":"10803","label":"Ich interessiere mich für:","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10494","label":"IT Service & Support","selected":false,"children":[]},{"value":"10495","label":"IT Security & Protection","selected":false,"children":[]},{"value":"10496","label":"IT Assessment & Migration","selected":false,"children":[]},{"value":"10497","label":"IT as a Service","selected":false,"children":[]},{"value":"10498","label":"Workplace as a Service","selected":false,"children":[]},{"value":"10499","label":"Virtual Desktop","selected":false,"children":[]},{"value":"10500","label":"Virtual CAD","selected":false,"children":[]},{"value":"10501","label":"Network as a Service","selected":false,"children":[]}]},{"fieldType":"textarea","fieldId":"description","fieldConfigId":"","label":"Nachricht","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/91/create/767","requestValidateBaseUrl":"/servicedesk/customer/portal/91/validate/767","calendarParams":{"firstDay":0,"date":"2023-12-10T13:55:40+0100","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyMDM3NmQzMi1iYjEzLTRiMDAtYjJjNi0yNTgyZDFiNzQ3NjEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwNDY1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MDIyMTQxNDAsIm5iZiI6MTcwMjIxMjk0MH0.omjkUh6vqYZvqHPcFv-YfT5NLumPppR9kEXDsj0J_9s","targetCollection":"upload-project-10465","endpointUrl":"https://api.media.atlassian.com","clientId":"20376d32-bb13-4b00-b2c6-2582d1b74761","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=novosys-jira","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"e90114e6ea3c02bd582e7dd4d9d64c7327a00bfa_lout","baseUrl":"https://novosys-jira.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://novosys-jira.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"20376d32-bb13-4b00-b2c6-2582d1b74761","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","anonymousEnabled":true,"requestIntroEnabled":true}