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Hilfe
  1. Hilfe
  2. novoSYS IT ServiceDesk

IT Support - Benutzer, Computer oder Cloud

Erforderliche Felder sind mit einem Sternchen markiert.*

z.B. "Outlook Problem", "Windows startet nicht", "Smartphone defekt"

Wer oder was ist betroffen? Seit wann besteht der Vorfall?

ACHTUNG!!! Bei Kunden ohne Service-Vertrag (novoCARE) fallen zusätzliche Kosten an

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Unterstützt von Jira Service Management
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