Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Hilfe
  1. Hilfe
  2. novoSYS IT ServiceDesk

Lizenzmutation

Erforderliche Felder sind mit einem Sternchen markiert.*
Unterstützt von Jira Service Management
{"xsrfToken":"8b805a8af19a1d9780190ba4887e643c09c5251e_lout","branding":{"id":"91","key":"cs","name":"novoSYS IT ServiceDesk","portalBaseUrl":"/servicedesk/customer/portal/91","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/91/56","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#003045","headerLinkHoverBGColor":"#003045","headerBadgeColor":"#003045"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/a7c579ef-238f-4437-99c2-9126a443cf94/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyMDM3NmQzMi1iYjEzLTRiMDAtYjJjNi0yNTgyZDFiNzQ3NjEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmE3YzU3OWVmLTIzOGYtNDQzNy05OWMyLTkxMjZhNDQzY2Y5NCI6WyJyZWFkIl19LCJleHAiOjE3NzY3NDIxMTUsIm5iZiI6MTc3Njc0MTUxNX0.Uua8R1OrFuLcyAVPOLCKgOb_KIcHy6LVs9HA8MoyPAY&client=20376d32-bb13-4b00-b2c6-2582d1b74761&mode=fit","logoId":"a7c579ef-238f-4437-99c2-9126a443cf94","isLogoAvailable":true,"helpCenterTitle":"Willkommen bei der novoSYS Informatik GmbH","sharedPortalName":"Hilfe","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"Willkommen bei der novoSYS Informatik GmbH","sharedPortalName":"Hilfe","localeDisplayName":"Deutsch (Deutschland)"},"en-US":{"helpCenterTitle":"Willkommen im Kundenportal der novoSYS Informatik GmbH","sharedPortalName":"novoSYS IT Helpdesk","localeDisplayName":"Englisch (Vereinigte Staaten)"},"en":{"localeDisplayName":"Englisch"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"de-DE","userLanguageTag":"de-DE","portalThemeColor":"#004e6b","helpCenterTitleColor":"#004e6b","bannerMediaApiUrl":"https://api.media.atlassian.com/file/81d879af-6509-4359-8fe9-21613ac26a21/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyMDM3NmQzMi1iYjEzLTRiMDAtYjJjNi0yNTgyZDFiNzQ3NjEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjgxZDg3OWFmLTY1MDktNDM1OS04ZmU5LTIxNjEzYWMyNmEyMSI6WyJyZWFkIl19LCJleHAiOjE3NzY3NDIxMTUsIm5iZiI6MTc3Njc0MTUxNX0.wlzgBr7_ChcWoIRUhQWqB3NbYhpan79phnw7lQ1qAZ0&client=20376d32-bb13-4b00-b2c6-2582d1b74761&height=300&mode=fit","bannerMediaApiFileId":"81d879af-6509-4359-8fe9-21613ac26a21","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"91","key":"cs","projectId":10465,"serviceDeskId":91,"name":"novoSYS IT ServiceDesk","description":"","portalBaseUrl":"/servicedesk/customer/portal/91","reqTypes":[{"id":"725","name":"Benutzermutation","descriptionHtml":"","callToAction":"Benutzermutation","introHtml":"<p>Benutzer erstellen, anpassen oder löschen</p>","icon":11439,"iconUrl":"https://novosys-jira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11439","groups":[205],"key":""},{"id":"787","name":"IT Support - Benutzer, Computer oder Cloud","descriptionHtml":"","callToAction":"IT Support - Benutzer, Computer oder Cloud","introHtml":"<p>Sie benötigen technischen Support im Bereich Endbenutzer, Computer oder Cloud?</p>","icon":11502,"iconUrl":"https://novosys-jira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11502","groups":[204],"key":""},{"id":"791","name":"IT Support - Netzwerk","descriptionHtml":"","callToAction":"IT Support - Netzwerk","introHtml":"<p>Sie benötigen technischen Support im Bereich Netzwerk und Internet?</p>","icon":11499,"iconUrl":"https://novosys-jira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11499","groups":[204],"key":""},{"id":"789","name":"IT Support - Server","descriptionHtml":"","callToAction":"IT Support - Server","introHtml":"<p>Sie benötigen technischen Support im Bereich Server?</p>","icon":11500,"iconUrl":"https://novosys-jira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11500","groups":[204],"key":""},{"id":"726","name":"Lizenzmutation","descriptionHtml":"","callToAction":"Lizenzmutation","introHtml":"<p>Lizenzen bestellen, anpassen oder kündigen</p>","icon":11440,"iconUrl":"https://novosys-jira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11440","groups":[205],"key":""},{"id":"775","name":"Ressourcenmutation","descriptionHtml":"","callToAction":"Ressourcenmutation","introHtml":"<p>Berechtigung, Gruppen, oder andere Ressourcen erstellen, ändern oder löschen.</p>","icon":11470,"iconUrl":"https://novosys-jira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11470","groups":[205],"key":""},{"id":"736","name":"Service-Anfrage","descriptionHtml":"","callToAction":"Service-Anfrage","introHtml":"<p>neue Service-Anfrage</p>","icon":11436,"iconUrl":"https://novosys-jira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11436","groups":[205],"key":""},{"id":"709","name":"Anfrage per E-Mail","descriptionHtml":"","callToAction":"Anfrage per E-Mail","introHtml":"<p>Anfrage von Ihrem E-Mail-Support-Kanal erhalten.</p>","icon":11345,"iconUrl":"https://novosys-jira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11345","groups":[],"key":""},{"id":"786","name":"Anfrage per WebApp","descriptionHtml":"","callToAction":"Anfrage per WebApp","introHtml":"<p>Anfrage von Ihrem WebApp-Support-Kanal erhalten.</p>","icon":11227,"iconUrl":"https://novosys-jira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11227","groups":[],"key":""},{"id":"845","name":"Change - Onboarding","descriptionHtml":"","callToAction":"Change - Onboarding","introHtml":"<p>Onboarding für unterschiedliche Themen</p>","icon":11436,"iconUrl":"https://novosys-jira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11436","groups":[],"key":""},{"id":"729","name":"Change - System oder Service","descriptionHtml":"","callToAction":"Change - System oder Service","introHtml":"","icon":11237,"iconUrl":"https://novosys-jira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11237","groups":[],"key":""},{"id":"826","name":"MAINTENANCE | SOM","descriptionHtml":"","callToAction":"MAINTENANCE | SOM","introHtml":"<p>MAINTENANCE | Azure VM</p>","icon":11438,"iconUrl":"https://novosys-jira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11438","groups":[],"key":""},{"id":"738","name":"Onboarding | Neukunden & SOM","descriptionHtml":"","callToAction":"Onboarding | Neukunden & SOM","introHtml":"","icon":11505,"iconUrl":"https://novosys-jira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11505","groups":[],"key":""},{"id":"769","name":"Opsgenie Alert","descriptionHtml":"","callToAction":"Opsgenie Alert","introHtml":"","icon":11471,"iconUrl":"https://novosys-jira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11471","groups":[],"key":""},{"id":"764","name":"PROBLEM","descriptionHtml":"","callToAction":"PROBLEM","introHtml":"","icon":11469,"iconUrl":"https://novosys-jira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11469","groups":[],"key":""}],"reqGroups":[{"id":204,"name":"Probleme und Störungen"},{"id":205,"name":"Service Anfragen"}],"orderMapping":{"204":[787,791,789],"205":[726,725,736,775]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"7166ed3b-74e2-3438-989f-74a17a7193c3","appLinkName":"System Confluence","appLinkUrl":"https://novosys-jira.atlassian.net/wiki","spaceKey":"CS","spaceName":"Ticketsystem - novoSYS","spaceUrl":"https://novosys-jira.atlassian.net/wiki/spaces/CS","isServer":false},"labels":[],"projectKey":"NC","serviceDeskId":91,"kbLinkDomainURLs":["https://novosys-jira.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":91,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"NC","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Deutsch (Deutschland)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyMDM3NmQzMi1iYjEzLTRiMDAtYjJjNi0yNTgyZDFiNzQ3NjEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTE4NzgxMjgzMzMiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOnVwbG9hZDoqIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc3Njc0MjcxNSwibmJmIjoxNzc2NzQxNTE1LCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.XrOY12EsZraJ37wykpj5UdK-4yQkJEPgcwYr8A2zLvA","targetCollection":"upload-user-collection--1878128333","endpointUrl":"https://api.media.atlassian.com","clientId":"20376d32-bb13-4b00-b2c6-2582d1b74761","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"44f4774e-a1e9-440f-8b84-e239c1638e2f","name":"Anleitungen","categoryUrl":"https://novosys-jira.atlassian.net/servicedesk/customer/portal/91/topic/44f4774e-a1e9-440f-8b84-e239c1638e2f","lastUpdated":"1767799177633","createdAt":"1665489078296"},{"id":"9c600d72-e7b6-4f87-972e-b628fe8e1f73","name":"Apps und Software","categoryUrl":"https://novosys-jira.atlassian.net/servicedesk/customer/portal/91/topic/9c600d72-e7b6-4f87-972e-b628fe8e1f73","createdAt":"1665489104792"},{"id":"191c95fc-3722-4e96-81bc-f612ff4a62ae","name":"Fehlerbehebung","categoryUrl":"https://novosys-jira.atlassian.net/servicedesk/customer/portal/91/topic/191c95fc-3722-4e96-81bc-f612ff4a62ae","createdAt":"1665489144682"},{"id":"c5be32d8-e994-41ac-9e40-632c876e904a","name":"Betriebshandbücher","categoryUrl":"https://novosys-jira.atlassian.net/servicedesk/customer/portal/91/topic/c5be32d8-e994-41ac-9e40-632c876e904a","lastUpdated":"1767799177640","createdAt":"1709801942584"}]}},"reqCreate":{"id":726,"projectId":10465,"issueType":{"id":"10309","name":"[System] Service request"},"form":{"name":"Lizenzmutation","descriptionHtml":"","callToAction":"Lizenzmutation","intro":"<p>Lizenzen bestellen, anpassen oder k&uuml;ndigen</p>","instructions":"","icon":11440,"iconUrl":"https://novosys-jira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11440","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"E-Mail-Bestätigung an","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Zusammenfassung","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/91/create/726","requestValidateBaseUrl":"/servicedesk/customer/portal/91/validate/726","calendarParams":{"firstDay":1,"date":"2026-04-21T05:18:35+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyMDM3NmQzMi1iYjEzLTRiMDAtYjJjNi0yNTgyZDFiNzQ3NjEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTE4NzgxMjgzMzMiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOnVwbG9hZDoqIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc3Njc0MjcxNSwibmJmIjoxNzc2NzQxNTE1LCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.XrOY12EsZraJ37wykpj5UdK-4yQkJEPgcwYr8A2zLvA","targetCollection":"upload-user-collection--1878128333","endpointUrl":"https://api.media.atlassian.com","clientId":"20376d32-bb13-4b00-b2c6-2582d1b74761","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":2,"updated":"2024-09-17T09:39:20.820896055Z","publish":{"jira":{"issueRequestTypeIds":[726],"newIssueRequestTypeIds":[726],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[726],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":2,"name":"OPS | Lizenzmutation","submit":{"lock":false,"pdf":true},"templateFormUuid":"4714148a-e5dc-48b7-b58a-1b654cd8395d"},"layout":[{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":66.66},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":66},"layout":"default","localId":"39da6dad-5e2d-438a-9353-a2538e100cdb"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":61},"layout":"default","localId":"bdc5e9d8-4876-4a71-8d1c-06b296c6e325"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":64},"layout":"default","localId":"6a18197c-4a97-4e03-8301-309661567f24"}}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":62},"layout":"default","localId":"ad550e31-4bcb-4aa8-8387-7087e0206e67"}}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"paragraph","content":[]}]}]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":57},"layout":"default","localId":"b66e25c2-5f8c-4dd5-8001-7cb8312c3ae7"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":33},"layout":"default","localId":"c9393a66-03d9-42a3-b457-69469f9e41cc"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":59},"layout":"default","localId":"09e8282a-44dd-4729-a382-9108c15637ae"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":68},"layout":"default","localId":"550de397-89e6-43da-87fa-a8cae7fae2db"}}]}],"conditions":{"34":{"i":{"co":{"cIds":{"61":["8","5"]}}},"o":{"sIds":["2"]},"t":"sh"},"70":{"i":{"co":{"cIds":{"66":["1"]}}},"o":{"sIds":["4"]},"t":"sh"},"60":{"i":{"co":{"cIds":{"61":["3","4","6","7","8","9","10"]}}},"o":{"sIds":["3"]},"t":"sh"},"58":{"i":{"co":{"cIds":{"61":["1","2"]}}},"o":{"sIds":["1"]},"t":"sh"}},"sections":{"1":{"conditions":["58"]},"2":{"conditions":["34"]},"3":{"conditions":["60"]},"4":{"conditions":["70"]}},"questions":{"66":{"type":"cs","label":"Mutationstyp","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Lizenzen registrieren (kostenpflichtig)","other":false},{"id":"2","label":"Lizenzen auf den nächstmöglichen Termin kündigen","other":false}],"questionKey":""},"62":{"type":"no","label":"Anzahl","description":"","validation":{"rq":true,"wh":true},"choices":[],"questionKey":""},"33":{"type":"cm","label":"optionale Lizenzen \"Microsoft 365\"","description":"","validation":{"rq":false},"choices":[{"id":"11","label":"Defender for Office 365 P2","other":false},{"id":"3","label":"Defender for Endpoint","other":false},{"id":"2","label":"Microsoft 365 Phone System","other":false},{"id":"5","label":"Office 365 Visio P2","other":false},{"id":"10","label":"CodeTwo Email Signatures for Office 365","other":false},{"id":"7","label":"AvePoint Backup for Office 365","other":false}],"questionKey":""},"68":{"type":"cs","label":"Laufzeit (Kündigungsfrist)","description":"Monatslizenzen müssen 72h vor Enddatum gekündigt werden. Aufpreis von ca. 10% bis 15% für Monatslizenzen!","validation":{"rq":true},"choices":[{"id":"1","label":"1 Monat","other":false},{"id":"2","label":"1 Jahr","other":false}],"questionKey":""},"61":{"type":"cd","label":"MS365 Subscription","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Exchange Online P1","other":false},{"id":"2","label":"Exchange Online P2","other":false},{"id":"3","label":"MS 365 Business Basic","other":false},{"id":"4","label":"MS 365 Business Standard","other":false},{"id":"5","label":"MS 365 Business Premium","other":false},{"id":"6","label":"Office 365 F3","other":false},{"id":"7","label":"Office 365 E1","other":false},{"id":"8","label":"Office 365 E3","other":false},{"id":"9","label":"MS 365 E3","other":false},{"id":"10","label":"MS 365 F1","other":false},{"id":"11","label":"MS 365 F3","other":false},{"id":"23","label":"Microsoft 365 Phone System","other":false},{"id":"14","label":"Microsoft 365 Team Rooms","other":false},{"id":"25","label":"Defender for Office 365 P1","other":false},{"id":"26","label":"Defender for Office 365 P2","other":false},{"id":"15","label":"Defender for Endpoint","other":false},{"id":"16","label":"Microsoft Power BI","other":false},{"id":"17","label":"Office 365 Visio P2","other":false},{"id":"18","label":"CodeTwo Email Signatures for Office 365","other":false},{"id":"19","label":"AvePoint Backup for Office 365","other":false},{"id":"20","label":"Windows 365 Business","other":false},{"id":"21","label":"Windows 365 Enterprise","other":false}],"questionKey":""},"59":{"type":"cm","label":"optionale Lizenzen \"Microsoft 365\"","description":"","validation":{"rq":false},"choices":[{"id":"12","label":"Defender for Office 365 P1","other":false},{"id":"11","label":"Defender for Office 365 P2","other":false},{"id":"3","label":"Defender for Endpoint","other":false},{"id":"2","label":"Microsoft 365 Phone System","other":false},{"id":"5","label":"Office 365 Visio P2","other":false},{"id":"10","label":"CodeTwo Email Signatures for Office 365","other":false},{"id":"7","label":"AvePoint Backup for Office 365","other":false}],"questionKey":""},"57":{"type":"cm","label":"optionale Lizenzen \"Exchange Online\"","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Defender for Office 365 P1","other":false},{"id":"10","label":"Defender for Office 365 P2","other":false},{"id":"6","label":"CodeTwo Email Signatures for Office 365","other":false}],"questionKey":""},"64":{"type":"da","label":"Mutationsdatum","description":"","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"4714148a-e5dc-48b7-b58a-1b654cd8395d"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":2,"updated":"2024-09-17T09:39:20.820896055Z","publish":{"jira":{"issueRequestTypeIds":[726],"newIssueRequestTypeIds":[726],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[726],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":2,"name":"OPS | Lizenzmutation","submit":{"lock":false,"pdf":true},"templateFormUuid":"4714148a-e5dc-48b7-b58a-1b654cd8395d"},"layout":[{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":66.66},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":66},"layout":"default","localId":"39da6dad-5e2d-438a-9353-a2538e100cdb"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":61},"layout":"default","localId":"bdc5e9d8-4876-4a71-8d1c-06b296c6e325"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":64},"layout":"default","localId":"6a18197c-4a97-4e03-8301-309661567f24"}}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":62},"layout":"default","localId":"ad550e31-4bcb-4aa8-8387-7087e0206e67"}}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"paragraph","content":[]}]}]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":57},"layout":"default","localId":"b66e25c2-5f8c-4dd5-8001-7cb8312c3ae7"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":33},"layout":"default","localId":"c9393a66-03d9-42a3-b457-69469f9e41cc"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":59},"layout":"default","localId":"09e8282a-44dd-4729-a382-9108c15637ae"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":68},"layout":"default","localId":"550de397-89e6-43da-87fa-a8cae7fae2db"}}]}],"conditions":{"34":{"i":{"co":{"cIds":{"61":["8","5"]}}},"o":{"sIds":["2"]},"t":"sh"},"70":{"i":{"co":{"cIds":{"66":["1"]}}},"o":{"sIds":["4"]},"t":"sh"},"60":{"i":{"co":{"cIds":{"61":["3","4","6","7","8","9","10"]}}},"o":{"sIds":["3"]},"t":"sh"},"58":{"i":{"co":{"cIds":{"61":["1","2"]}}},"o":{"sIds":["1"]},"t":"sh"}},"sections":{"1":{"conditions":["58"]},"2":{"conditions":["34"]},"3":{"conditions":["60"]},"4":{"conditions":["70"]}},"questions":{"66":{"type":"cs","label":"Mutationstyp","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Lizenzen registrieren (kostenpflichtig)","other":false},{"id":"2","label":"Lizenzen auf den nächstmöglichen Termin kündigen","other":false}],"questionKey":""},"62":{"type":"no","label":"Anzahl","description":"","validation":{"rq":true,"wh":true},"choices":[],"questionKey":""},"33":{"type":"cm","label":"optionale Lizenzen \"Microsoft 365\"","description":"","validation":{"rq":false},"choices":[{"id":"11","label":"Defender for Office 365 P2","other":false},{"id":"3","label":"Defender for Endpoint","other":false},{"id":"2","label":"Microsoft 365 Phone System","other":false},{"id":"5","label":"Office 365 Visio P2","other":false},{"id":"10","label":"CodeTwo Email Signatures for Office 365","other":false},{"id":"7","label":"AvePoint Backup for Office 365","other":false}],"questionKey":""},"68":{"type":"cs","label":"Laufzeit (Kündigungsfrist)","description":"Monatslizenzen müssen 72h vor Enddatum gekündigt werden. Aufpreis von ca. 10% bis 15% für Monatslizenzen!","validation":{"rq":true},"choices":[{"id":"1","label":"1 Monat","other":false},{"id":"2","label":"1 Jahr","other":false}],"questionKey":""},"61":{"type":"cd","label":"MS365 Subscription","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Exchange Online P1","other":false},{"id":"2","label":"Exchange Online P2","other":false},{"id":"3","label":"MS 365 Business Basic","other":false},{"id":"4","label":"MS 365 Business Standard","other":false},{"id":"5","label":"MS 365 Business Premium","other":false},{"id":"6","label":"Office 365 F3","other":false},{"id":"7","label":"Office 365 E1","other":false},{"id":"8","label":"Office 365 E3","other":false},{"id":"9","label":"MS 365 E3","other":false},{"id":"10","label":"MS 365 F1","other":false},{"id":"11","label":"MS 365 F3","other":false},{"id":"23","label":"Microsoft 365 Phone System","other":false},{"id":"14","label":"Microsoft 365 Team Rooms","other":false},{"id":"25","label":"Defender for Office 365 P1","other":false},{"id":"26","label":"Defender for Office 365 P2","other":false},{"id":"15","label":"Defender for Endpoint","other":false},{"id":"16","label":"Microsoft Power BI","other":false},{"id":"17","label":"Office 365 Visio P2","other":false},{"id":"18","label":"CodeTwo Email Signatures for Office 365","other":false},{"id":"19","label":"AvePoint Backup for Office 365","other":false},{"id":"20","label":"Windows 365 Business","other":false},{"id":"21","label":"Windows 365 Enterprise","other":false}],"questionKey":""},"59":{"type":"cm","label":"optionale Lizenzen \"Microsoft 365\"","description":"","validation":{"rq":false},"choices":[{"id":"12","label":"Defender for Office 365 P1","other":false},{"id":"11","label":"Defender for Office 365 P2","other":false},{"id":"3","label":"Defender for Endpoint","other":false},{"id":"2","label":"Microsoft 365 Phone System","other":false},{"id":"5","label":"Office 365 Visio P2","other":false},{"id":"10","label":"CodeTwo Email Signatures for Office 365","other":false},{"id":"7","label":"AvePoint Backup for Office 365","other":false}],"questionKey":""},"57":{"type":"cm","label":"optionale Lizenzen \"Exchange Online\"","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Defender for Office 365 P1","other":false},{"id":"10","label":"Defender for Office 365 P2","other":false},{"id":"6","label":"CodeTwo Email Signatures for Office 365","other":false}],"questionKey":""},"64":{"type":"da","label":"Mutationsdatum","description":"","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"4714148a-e5dc-48b7-b58a-1b654cd8395d"},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=novosys-jira","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"8b805a8af19a1d9780190ba4887e643c09c5251e_lout","baseUrl":"https://novosys-jira.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://novosys-jira.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"20376d32-bb13-4b00-b2c6-2582d1b74761","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"353b78d2ea334e4b8fb894411a5fa44b","siteDefaultLanguageTag":"de-DE","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://novosys-jira.atlassian.net","edition":"premium","anonymousEnabled":true,"requestIntroEnabled":true}